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Customer Conditions of Use
Service Termination

Violation of any of the terms below will result in the termination of your Account.

On site equipment In some cases we may supply and install on your site Data Collection Equipment that remains our property, The risk to our Equipment shall pass to you on delivery and shall remain with you until returned. If our equipment is disabled, damaged or destroyed or lost, then subject to payment by you of the re-enabling, repair or replacement cost, we will re-enable or supply replacement equipment. This agreement will remain in force pending the repair or replacement of the equipment or until this agreement is terminated.

Your Account
  • This agreement will endure for a minimum period of three months (3) months and thereafter may be terminated by you on three (3) calendar months written notice expiring at the end of the original term or at any time thereafter. Termination is subject to all payment of all outstanding fees and charges.
  • In the event of the start date of the Service being other than the first day of any calender month, you must pay a pro-rata share of the monthly costs from the start date to the end of the calender month.
  • All amounts which are overdue for payment will attract interest at the rate of 2% per month compounded monthly.
  • Your invoice will include a charge for the number of extension users detected by us on your PBX, we count the number of users monthly and adjust your account accordingly.
  • You must provide your full legal name, a valid email address, and any other information requested in order to complete the sign-up process.
  • You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
Payment, Refunds, Upgrading and Downgrading Terms
  • The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
  • For any upgrade or downgrade in Service level, you will automatically be charged the new rate on your next billing cycle.
  • Downgrading your Service may cause the loss of Content, features, or capacity of your Account. We do not accept any liability for such loss.
Cancellation and Termination
  • All of your Content, call records etc. will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  • We, at our sole discretion, have the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the deletion of the Content in your Account. We reserve the right to refuse service to anyone for any reason at any time.
Changes to these Terms
    We reserve the right to update the Conditions Of Use from time to time without notice. Any new features that fix or enhance the The Service are subject to the Conditions Of Use. Your continued use of the Service after these changes shall constitute your agreement to such changes. Our Conditions Of Use are always maintained and up to date publicly on this web site
Modifications to the Service and Prices
  • We reserve the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services, including but not limited to monthly subscription fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes on this web site.
  • We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service
Copyright and Content Ownership
  • Your call record information, email addresses and any other information ascertainable by the inspection, telephone call records or telephone accounts remains your property and we will not sell or use this information for any purpose other than to provide you with The Service.
  • You agree not to use, or in any way communicate to any third party any information relating to our operations, plans, intentions, product information, web site content, know-how, design rights, patents, copyrights, trade secrets, software, market opportunities, customers and business affairs. The look and feel of the Service and its content is copyright 2008. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service.
General Conditions
  • The service is provided on an "as is" and "as available" basis.
  • You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, or us.
  • We may, but have no obligation to remove Accounts that violate our intellectual property or these Conditions Of Use.
  • We do not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  • You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  • Our failure to exercise or enforce any right or provision of the Conditions Of Use shall not constitute a waiver of such right or provision. The Conditions Of Use constitutes the entire agreement between you and us and govern your use of the Service, superseding any prior agreements you may have (including, but not limited to, any prior versions of the Conditions Of Use).
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