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Category: Management (Click on a question below to see the answer)

Management QUESTIONS
Questions Answers
1. Can I brand TelcoTwo as my own?

2. What is a DCD?

3. I want to cancel / change my user alerts

4. I want to create a new department.

5. An extension is in the wrong department, what do I do?

6. How big can a site be?

7. In the 'Manage Scheduled Reports', I can't see all the reports that are set?

8. My carrier / service provider / telco has changed his prices, what do I do?

9. Is on site service included in my standard monthly service fee?

10. What service is included in the price I pay monthly?

11. I have just put an extension into a new department and the report does not reflect this action?

14. You are sending the problem reports to the wrong person

15. How do I set up tariff tables?

16. How small can a site be?

17. What do I need to get started?

18. How do I know if your service is working?

19. I want to add/ edit / make a change to my official numbers

20. Does TelcoTwo come with call cost tables?

21. If I decide I don't like you, how do I un-subscribe?

22. How do I install sites?

23. Is there an off-line line version or one I can download?

24. How do I maintain my customers?

25. How do I as a Reseller manage my Customers?

27. Do you provide marketing material?

28. Installation options?

29. What qualifications are there to become a reseller.?

30. Inserting data, Directory or Known Number lists from a spreadsheet.

31. I want to cancel or edit scheduled reports

32. How do you handle multi site companies?

35. How much traffic does the DCD generate on my network?

36. What are Auto tests?

37. Will my customers information be secure, where is it hosted?

38. What is included in the monthly fees?

39. I already use a Call Accounting software package, why are you better?

40. Can I download my customer's data if I decide later that I don't want to use this service?

41. I need to change the user of an extension number

42. I can't see all the FAQ, why?

43. My switchboard operator takes a long to time to answer the telephone. How long does it really take? What can I do to improve?

45. What url do I use when diverting customers from my web site to this service.


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