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Category: Reporting (Click on a question below to see the answer)

Reporting QUESTIONS

Questions

Answers

1. What is an Extension Summary Report?

2. What does % mean?

3. I can't see the PIN number in the report?

4. In the date range, what is the custom button for?

5. What is Excel?

6. What is HTML?

7. What does Company and Branch mean in the query form?

8. Can I schedule reports to be delivered automatically?

9. I can't see all my extensions on the report, where are the others?

10. What is "max row" option for?

11. What is "Sort By" option for?

12. What is an Account Code?

13. I have a multi site operation and want to see all my sites with one Username

14. What does "Term trunk" mean?

15. The trunk group report shows outgoing calls but some lines have no cost?

16. What is ZZ_UNASSIGNED and what do I do with it?

17. What is PDF?

18. What is the "Batch" button for?

19. What formats can you deliver reports in?

20. What is OTG and TTG?

21. If I pick a date range do I have to put the dates in as well?

22. Can you report on PIN numbers, PID numbers, Account codes, Virtual extensions?

23. Can I get this report in MS Excel?

25. What does 'Orig trunk' mean?

26. I want to email this report to a user, how do I do it?

27. Can I customise the Source / Destination Description in my reports?

28. The secret PIN numbers are in all the reports?

29. The call is recorded as longer than I remember it to be?

30. I have several reports to run, can I run them all at once and save the results?

13. My total call cost on your service differs from my Telco accounts, why?

31. I can't see all the FAQ, why?

33. What is a PIN or PID number?

20. What is OTG and TTG? :

OTG= Originating Trunk Group.
TTG = Terminating Trunk Group

Calls enter (incoming) the PBX on an Originating trunk group and leave it (outgoing) on a terminating trunk group.

There are occasions when the telephone management system will record a call with both an Originating and a Terminating Trunk, this is a transit call, it entered and left the PBX without involving an extension.