1. What is an Extension Summary Report?
2. What does % mean?
3. I can't see the PIN number in the report?
4. In the date range, what is the custom button for?
5. What is Excel?
6. What is HTML?
7. What does Company and Branch mean in the query form?
8. Can I schedule reports to be delivered automatically?
9. I can't see all my extensions on the report, where are the others?
10. What is "max row" option for?
11. What is "Sort By" option for?
12. What is an Account Code?
13. I have a multi site operation and want to see all my sites with one Username
14. What does "Term trunk" mean?
15. The trunk group report shows outgoing calls but some lines have no cost?
16. What is ZZ_UNASSIGNED and what do I do with it?
17. What is PDF?
18. What is the "Batch" button for?
19. What formats can you deliver reports in?
20. What is OTG and TTG?
21. If I pick a date range do I have to put the dates in as well?
22. Can you report on PIN numbers, PID numbers, Account codes, Virtual extensions?
23. Can I get this report in MS Excel?
25. What does 'Orig trunk' mean?
26. I want to email this report to a user, how do I do it?
27. Can I customise the Source / Destination Description in my reports?
28. The secret PIN numbers are in all the reports?
29. The call is recorded as longer than I remember it to be?
30. I have several reports to run, can I run them all at once and save the results?
13. My total call cost on your service differs from my Telco accounts, why?
31. I can't see all the FAQ, why?
33. What is a PIN or PID number?
|
29. The call is recorded as longer than I remember it to be? :
Your call may simply have been of a longer duration than you remember it to be.
Or
There are a number of technical reasons why a call may have been recorded with a longer duration.
- The call tracking software may have detected that telephone was not put back on hook properly when the call was finished.
- The Telco line used did not clear down when the call was finished.
- When the telephone was put onto the cradle to end the call, the handset 'bounced' causing the call to be put on hold and not cleared as intended. This is the most common reason for the problem.
If the problem persists speak to us.
|
