1. What is an Extension Summary Report?
2. What does % mean?
3. I can't see the PIN number in the report?
4. In the date range, what is the custom button for?
5. What is Excel?
6. What is HTML?
7. What does Company and Branch mean in the query form?
8. Can I schedule reports to be delivered automatically?
9. I can't see all my extensions on the report, where are the others?
10. What is "max row" option for?
11. What is "Sort By" option for?
12. What is an Account Code?
13. I have a multi site operation and want to see all my sites with one Username
14. What does "Term trunk" mean?
15. The trunk group report shows outgoing calls but some lines have no cost?
16. What is ZZ_UNASSIGNED and what do I do with it?
17. What is PDF?
18. What is the "Batch" button for?
19. What formats can you deliver reports in?
20. What is OTG and TTG?
21. If I pick a date range do I have to put the dates in as well?
22. Can you report on PIN numbers, PID numbers, Account codes, Virtual extensions?
23. Can I get this report in MS Excel?
25. What does 'Orig trunk' mean?
26. I want to email this report to a user, how do I do it?
27. Can I customise the Source / Destination Description in my reports?
28. The secret PIN numbers are in all the reports?
29. The call is recorded as longer than I remember it to be?
30. I have several reports to run, can I run them all at once and save the results?
13. My total call cost on your service differs from my Telco accounts, why?
31. I can't see all the FAQ, why?
33. What is a PIN or PID number?
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13. My total call cost on your service differs from my Telco accounts, why? :
There are several reasons call accounting reports may differ from your Telco accounts.
(also read College > Allocate Costs > Allocate Telco costs for lots of information)
Some of the reasons are as follows:
a. There are telephone calls on your Telco account made on lines that are not connected to your PBX
b. The PBX is not producing call records on every trunk
c. The start and end date and time of the telco account is not the same as the TelcoTwo report you are comparing it with.
d. Carriers reserve the right to carry over calls made in a previous billing period and add them to a current invoice. Look for calls on your Telco invoice that were not made during this billing period.
e. For a technical reason the flow of data between your office and our service has been interrupted and we do not have all the data for the measured period. You can check if this is the case by running a DayTotals report.
Run a Day Totals report under Analysis tab for the period of the telephone account you are comparing.
This report gives the the total spend per day of the month.
Check the following:
Is the average spend per day a reasonable representation of your spend?
For example: Your monthly spend is $21000, this is approximately $1000 per working day.
Are all working days represented in the report?
Is every day lower/ higher than this? By how much? Is the deviation consistent?
Are there days where the spend is suspiciously lower?
- was the day a holiday?
- was the PBX working properly on that day
- did the PBX technician visit you on that day
f. The call costs we applied are incorrect,
This can be a complex subject, (also read College > Allocate Costs > Allocate Telco costs), if you are unable to resolve the issue yourself please contact us for assistance.
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